Poor service from Supersonic internet service provider

Hello Peter,my name is Brian Nkosi I'd like to write a complaint and a review about Supersonic internet service provider and the terrible service from them past few weeks. The product was recommended by my cousin and I've seen him use it for months and thought it was awesome. Little did I know the poor service I received all the time from untrained personnel while following up on the product I have paid for and never received. I subscribed with Supersonic 23 Aug 2020 (ref no S***) and made the payment of R249 via eft sameday hoping I'll receive the router in a weeks time. I have been following up, phoning and waiting on the que, being put through to another clue less support person (especially from accounts). I had subscribed for the 30GBnight +30GB day deal until today I haven't received the router nor sim card. It's almost a month now. Service so poor I dont think the people there are well trained or upskilled. Please give me my money back I'm sick of this, calls and following up etc.