JG
Jahid G
1 reviews | Active since Apr 2021
09 Apr 2021, 11:03
Poor service from Supersonic
Worst service I have ever come across in a very long time. They even beat Telkom, in my book as far poor service is concerned. I paid upfront for the service, received my router on the 9th of March and since then had been battling to get the router provisioned and multiple calls, at the cost of over a R150 to me and emails to a manager resulted in absolutely NOTHING. Everyone promised to come back to me but no one did and or sorted the issue. They do not even deserve 1 star from me in terms of the so called service they give
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
09 Apr 2021, 13:22Hello Jahid,
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Patience
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Patience
Supersonic 's reply09 Apr 2021, 13:22
Official
Hello Jahid,
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Patience
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Patience
JG
Jahid G's updateReviewer Update
09 Apr 2021, 13:59Hi Patience
Thank you for the reply but in "your" (Supersonic) books not sure what escalating a complaint means as that is what I have been told for weeks by each and everyone person I spoke and it has come to naught in terms of having my issue resolved. The following is a snippet from the message sent to Shireen Govender. Also no response or reply to...
Thank you for the reply but in "your" (Supersonic) books not sure what escalating a complaint means as that is what I have been told for weeks by each and everyone person I spoke and it has come to naught in terms of having my issue resolved. The following is a snippet from the message sent to Shireen Govender. Also no response or reply to...
On Tue, Mar 23, 2021 at 1:20 PM Jahid Gordon <***> wrote:
Good day Shireen I spoke to 1 of your agents, Kumar, earlier and I was told by him you are his manager. For 2 weeks now I have been calling and trying to get my service activated since receiving my router with no lunch whatsoever. I am sincerely hoping that you are able to get through the project management team and assist with getting this done. Please let me know if you are able to assist. kind regardsJahid Gordon Cell: *** JG
Jahid G's update09 Apr 2021, 13:59
Reviewer Update
Hi Patience
Thank you for the reply but in "your" (Supersonic) books not sure what escalating a complaint means as that is what I have been told for weeks by each and everyone person I spoke and it has come to naught in terms of having my issue resolved. The following is a snippet from the message sent to Shireen Govender. Also no response or reply to...
Thank you for the reply but in "your" (Supersonic) books not sure what escalating a complaint means as that is what I have been told for weeks by each and everyone person I spoke and it has come to naught in terms of having my issue resolved. The following is a snippet from the message sent to Shireen Govender. Also no response or reply to...
On Tue, Mar 23, 2021 at 1:20 PM Jahid Gordon <***> wrote:
Good day Shireen I spoke to 1 of your agents, Kumar, earlier and I was told by him you are his manager. For 2 weeks now I have been calling and trying to get my service activated since receiving my router with no lunch whatsoever. I am sincerely hoping that you are able to get through the project management team and assist with getting this done. Please let me know if you are able to assist. kind regardsJahid Gordon Cell: *** JG
Jahid G's updateReviewer Update
13 Apr 2021, 11:18While my issue with Supersonic has been resolved satisfactory, I am still puzzled as why it had to take a Hellopeter review for someone to spring into action and resolve the issue that seemed to not be able to solved by "mere mortals"...
JG
Jahid G's update13 Apr 2021, 11:18
Reviewer Update
While my issue with Supersonic has been resolved satisfactory, I am still puzzled as why it had to take a Hellopeter review for someone to spring into action and resolve the issue that seemed to not be able to solved by "mere mortals"...
Supersonic 's replyOfficial
13 Apr 2021, 13:20Good day Jahid,
We sincerely apologize that it took long to have your router activated.
Kind regards
Patience
We sincerely apologize that it took long to have your router activated.
Kind regards
Patience
Supersonic 's reply13 Apr 2021, 13:20
Official
Good day Jahid,
We sincerely apologize that it took long to have your router activated.
Kind regards
Patience
We sincerely apologize that it took long to have your router activated.
Kind regards
Patience