CB
Celeste B
1 reviews | Active since May 2018
15 Jun 2023, 16:35
Poor service from Supersonic
Recently we have experienced very very poor service from supersonic. Their technical support is non existent. We have not had our poor connection sorted out even when they installed a new router we still had the same problem. Its been 3 weeks now! They close the Whatsapp chat before even speaking to you and when phoning them you hold for at least 30 min before speaking to someone. But what can you expect from a company owned by MTN? Useless to say the least! Stay away from them!
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Supersonic 's replyOfficial
15 Jun 2023, 17:19Good day, Celeste,
On behalf of Supersonic, I sincerely apologise for the negative experience you had. Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
I have requested our Systems Support team to have a look at our WhatsApp chat "Auto-Close" feature. Furthermore, kindly be advised that a technician will come through tomorrow at 12 PM as they were fully booked today.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the negative experience you had. Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
I have requested our Systems Support team to have a look at our WhatsApp chat "Auto-Close" feature. Furthermore, kindly be advised that a technician will come through tomorrow at 12 PM as they were fully booked today.
Kind regards,
AM
Supersonic 's reply15 Jun 2023, 17:19
Official
Good day, Celeste,
On behalf of Supersonic, I sincerely apologise for the negative experience you had. Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
I have requested our Systems Support team to have a look at our WhatsApp chat "Auto-Close" feature. Furthermore, kindly be advised that a technician will come through tomorrow at 12 PM as they were fully booked today.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the negative experience you had. Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
I have requested our Systems Support team to have a look at our WhatsApp chat "Auto-Close" feature. Furthermore, kindly be advised that a technician will come through tomorrow at 12 PM as they were fully booked today.
Kind regards,
AM