SM
Sphamandla M
1 reviews | Active since Mar 2022
02 May 2024, 15:15
Poor service from Supersonic
I have been calling Supersonic for days with no response I have bought a product from them now m stuck with wifi service that is not activated just now I was on the line for half an hour with no response this is so unacceptable when u sign up its less than 10min but when you need their assistance it hours if not days , really this company need to prioritize their clients I regret choosing them already. even their what's up platform is useless
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Supersonic 's replyOfficial
06 May 2024, 13:31Good day, Sphamandla,
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
Your activation request has been processed; nevertheless, if you need any further assistance, please don't hesitate to reply.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
Your activation request has been processed; nevertheless, if you need any further assistance, please don't hesitate to reply.
Kind regards,
AM
Supersonic 's reply06 May 2024, 13:31
Official
Good day, Sphamandla,
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
Your activation request has been processed; nevertheless, if you need any further assistance, please don't hesitate to reply.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
Your activation request has been processed; nevertheless, if you need any further assistance, please don't hesitate to reply.
Kind regards,
AM