MT
Molete T
1 reviews | Active since Jul 2020
27 Jul 2020, 13:42
POOR SERVICE from Supersonic
I app**** for FIBRE almost two weeks back and I have not heard from them ever since. I call them every second day to find out what the progress is on my application but I am getting nowhere. Left a number of WhatsApp messages but they do not respond at all. Wonder what kink of service I will be getting once I am live with them? I am scared to even think of it as their customer service is so bad. I moved from VOX to them but I feel like it was a futile exercise.
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Replies (4)
Supersonic 's replyOfficial
27 Jul 2020, 19:01Good-day
I have checked your address and tried to place an order and still it is showing that your line is active with another ISP. the coordinator has sent you an email regarding this.
This is what it stated in the email to you on 22/07:
Dear Client ,
Vumatel shows that your address is active with another ISP , Please send me an email confirming that you have never app**** with any ISP except Supersonic but if you have app**** with other ISP please send a cancellation letter so that I can escalate this to Vumatel for further assistance.
Alternately Please send us your proof of your address or lease agreement so that we can send it to Vumatel for further assistance.
Alternatively, you can contact us on ***or WhatsApp us on ***.
Have a bright day!
The supersonic Team
Regards
I have checked your address and tried to place an order and still it is showing that your line is active with another ISP. the coordinator has sent you an email regarding this.
This is what it stated in the email to you on 22/07:
Dear Client ,
Vumatel shows that your address is active with another ISP , Please send me an email confirming that you have never app**** with any ISP except Supersonic but if you have app**** with other ISP please send a cancellation letter so that I can escalate this to Vumatel for further assistance.
Alternately Please send us your proof of your address or lease agreement so that we can send it to Vumatel for further assistance.
Alternatively, you can contact us on ***or WhatsApp us on ***.
Have a bright day!
The supersonic Team
Regards
Supersonic 's reply27 Jul 2020, 19:01
Official
Good-day
I have checked your address and tried to place an order and still it is showing that your line is active with another ISP. the coordinator has sent you an email regarding this.
This is what it stated in the email to you on 22/07:
Dear Client ,
Vumatel shows that your address is active with another ISP , Please send me an email confirming that you have never app**** with any ISP except Supersonic but if you have app**** with other ISP please send a cancellation letter so that I can escalate this to Vumatel for further assistance.
Alternately Please send us your proof of your address or lease agreement so that we can send it to Vumatel for further assistance.
Alternatively, you can contact us on ***or WhatsApp us on ***.
Have a bright day!
The supersonic Team
Regards
I have checked your address and tried to place an order and still it is showing that your line is active with another ISP. the coordinator has sent you an email regarding this.
This is what it stated in the email to you on 22/07:
Dear Client ,
Vumatel shows that your address is active with another ISP , Please send me an email confirming that you have never app**** with any ISP except Supersonic but if you have app**** with other ISP please send a cancellation letter so that I can escalate this to Vumatel for further assistance.
Alternately Please send us your proof of your address or lease agreement so that we can send it to Vumatel for further assistance.
Alternatively, you can contact us on ***or WhatsApp us on ***.
Have a bright day!
The supersonic Team
Regards
MT
Molete T's updateReviewer Update
27 Jul 2020, 22:31I supp**** the required information on Thursday the 23rd July 2020 that the previous ISO did nothing for me (over two week) and they supp**** an email confirming that they have cancelled the order. However, I am being told that the previous ISP has not released the line only when I start calling you guys (no-one took the initiative to call me and notify me). I have again called them and requested that they give me proof but I am not in your industry to know what proof you need before you can process my order and what if they again give me confirmation that will not meet your stringent requirements? I fail to understand how you can not take this up with VUMATEL as you are both working with them and that email confirming the cancellation should be enough for VUMATEL to call them to order.
MT
Molete T's update27 Jul 2020, 22:31
Reviewer Update
I supp**** the required information on Thursday the 23rd July 2020 that the previous ISO did nothing for me (over two week) and they supp**** an email confirming that they have cancelled the order. However, I am being told that the previous ISP has not released the line only when I start calling you guys (no-one took the initiative to call me and notify me). I have again called them and requested that they give me proof but I am not in your industry to know what proof you need before you can process my order and what if they again give me confirmation that will not meet your stringent requirements? I fail to understand how you can not take this up with VUMATEL as you are both working with them and that email confirming the cancellation should be enough for VUMATEL to call them to order.
MT
Molete T's updateReviewer Update
28 Jul 2020, 16:46Dear Supersonic
I made numerous calls to VOX to get confirmation of the cancellation of the order and these were provided. However, Supersonic still says the line has not been released yet. As a result I contacted Vumatel who confirmed my suspicions that you, Supersonic, you have channels to clear out this matter with them yet you are asking me to do it yet NO_ONE is giving me their contact numbers so that I can talk to them directly. Everyone I have spoken to is someone new that I was referred to by the call centre. Those people that I have communicated with are not responding to my email and as a result I feel: YOU ARE INTENTIONALLY FRUSTRATING ME AS YOU DO NOT WANT TO APPROVE MY ORDER. WHY NOT SAY SO IN THE FIRST PLACE AND GIVE ME REASONS INSTEAD OF SENDING ME FROM PILLAR TO POST WITH LINE CANCELATIONS WHEN VUMATEL DOES NOT EVEN HAVE MY DEATILS ON THEIR SYSTEM?
I made numerous calls to VOX to get confirmation of the cancellation of the order and these were provided. However, Supersonic still says the line has not been released yet. As a result I contacted Vumatel who confirmed my suspicions that you, Supersonic, you have channels to clear out this matter with them yet you are asking me to do it yet NO_ONE is giving me their contact numbers so that I can talk to them directly. Everyone I have spoken to is someone new that I was referred to by the call centre. Those people that I have communicated with are not responding to my email and as a result I feel: YOU ARE INTENTIONALLY FRUSTRATING ME AS YOU DO NOT WANT TO APPROVE MY ORDER. WHY NOT SAY SO IN THE FIRST PLACE AND GIVE ME REASONS INSTEAD OF SENDING ME FROM PILLAR TO POST WITH LINE CANCELATIONS WHEN VUMATEL DOES NOT EVEN HAVE MY DEATILS ON THEIR SYSTEM?
MT
Molete T's update28 Jul 2020, 16:46
Reviewer Update
Dear Supersonic
I made numerous calls to VOX to get confirmation of the cancellation of the order and these were provided. However, Supersonic still says the line has not been released yet. As a result I contacted Vumatel who confirmed my suspicions that you, Supersonic, you have channels to clear out this matter with them yet you are asking me to do it yet NO_ONE is giving me their contact numbers so that I can talk to them directly. Everyone I have spoken to is someone new that I was referred to by the call centre. Those people that I have communicated with are not responding to my email and as a result I feel: YOU ARE INTENTIONALLY FRUSTRATING ME AS YOU DO NOT WANT TO APPROVE MY ORDER. WHY NOT SAY SO IN THE FIRST PLACE AND GIVE ME REASONS INSTEAD OF SENDING ME FROM PILLAR TO POST WITH LINE CANCELATIONS WHEN VUMATEL DOES NOT EVEN HAVE MY DEATILS ON THEIR SYSTEM?
I made numerous calls to VOX to get confirmation of the cancellation of the order and these were provided. However, Supersonic still says the line has not been released yet. As a result I contacted Vumatel who confirmed my suspicions that you, Supersonic, you have channels to clear out this matter with them yet you are asking me to do it yet NO_ONE is giving me their contact numbers so that I can talk to them directly. Everyone I have spoken to is someone new that I was referred to by the call centre. Those people that I have communicated with are not responding to my email and as a result I feel: YOU ARE INTENTIONALLY FRUSTRATING ME AS YOU DO NOT WANT TO APPROVE MY ORDER. WHY NOT SAY SO IN THE FIRST PLACE AND GIVE ME REASONS INSTEAD OF SENDING ME FROM PILLAR TO POST WITH LINE CANCELATIONS WHEN VUMATEL DOES NOT EVEN HAVE MY DEATILS ON THEIR SYSTEM?
MT
Molete T's updateReviewer Update
13 Aug 2020, 10:51Still no communication from Supersonic and I am still without Fibre. Well done for non-existent customer engagement! ????
MT
Molete T's update13 Aug 2020, 10:51
Reviewer Update
Still no communication from Supersonic and I am still without Fibre. Well done for non-existent customer engagement! ????