Poor Service for serveral months

I have been waiting for months for Supersonic to sort out my fibre but kept getting the same old story why it was not ready etc.

In the mean time i was using the free to use wifi that they provided while waiting for such a long time. It was then told to me that they will cancel the free to use wifi but i still did not have my fibre package activated.

Then i contacted a new ISP and within 2 days i had my fibre up and running at a much cheaper rate.

I then received an invoice of R2500 for clawback of the router which wasnt "returned" but i received communication from Supersonic before the wifi service was cancelled that they will contact me to arrange a day for collection of the router. But obviously no one contacted me and i refuse to pay the money, i will reverse any deductions

Such poor service from this company and i hope this router will be collected so i can be rid of this **** service.