Poor service for new clients

I app**** for the air fibre on the 25th of August 2026 and to date it is still not installed at my property, can someone take this as a matter of urgency as I’m not expecting to go into the weekend without being connected, this is extremely unacceptable as 14 days passed already and I am still not connect. At the end of the day I’m being inconvenienced as I have to leave the comfort of my home to go work in the office and I have to pay someone to come stay at my place for appointments made but not fulfilled by the installers and at the end no one speaks of any compensation for my inconveniences.

I need confirmation if my service will be installed and active by Friday the 11th latest.