LM
Lucky M
1 reviews | Active since Apr 2021
30 Apr 2024, 17:15
Poor service
Fibre goes down frequently, has been down since 29 Apr 2024 and on 30 Apr 2024 at 17:12 still no response or update from their BOTS. Poor customer service, they just don't care. They are good at collecting the full monthly subscription. I would not recommend this provider to anyone, I am trying to cancel my contract with them.
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
02 May 2024, 11:51Good day, Lucky,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up concerning your query, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up concerning your query, and I will revert with feedback as soon as possible.
Kind regards,
AM
Supersonic 's reply02 May 2024, 11:51
Official
Good day, Lucky,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up concerning your query, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up concerning your query, and I will revert with feedback as soon as possible.
Kind regards,
AM
LM
Lucky M's updateReviewer Update
02 May 2024, 12:59How does a line with a debit order instruction accumulate debt?
LM
Lucky M's update02 May 2024, 12:59
Reviewer Update
How does a line with a debit order instruction accumulate debt?
Supersonic 's replyOfficial
02 May 2024, 14:26Good day, Lucky,
Thank you for your reply.
Kindly be advised that your account is not on a debit order.
Kind regards,
AM
Thank you for your reply.
Kindly be advised that your account is not on a debit order.
Kind regards,
AM
Supersonic 's reply02 May 2024, 14:26
Official
Good day, Lucky,
Thank you for your reply.
Kindly be advised that your account is not on a debit order.
Kind regards,
AM
Thank you for your reply.
Kindly be advised that your account is not on a debit order.
Kind regards,
AM
LM
Lucky M's updateReviewer Update
02 May 2024, 14:57 Supersonic - FLTE has submitted a debit order of R799.00 against account: *****64327 with reference SUPERSONIC on 2023-12-01. Netcash
LM
Lucky M's update02 May 2024, 14:57
Reviewer Update
Supersonic - FLTE has submitted a debit order of R799.00 against account: *****64327 with reference SUPERSONIC on 2023-12-01. Netcash
LM
Lucky M's updateReviewer Update
02 May 2024, 15:02I have sent a detailed response via e-mail to your accounts department, please get them to have a look at the e-mail, resolve my queries and restore my account. Please resolve the problem caused by your accounts department. Ticket number from your automated responces SST346981
LM
Lucky M's update02 May 2024, 15:02
Reviewer Update
I have sent a detailed response via e-mail to your accounts department, please get them to have a look at the e-mail, resolve my queries and restore my account. Please resolve the problem caused by your accounts department. Ticket number from your automated responces SST346981