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fikilethwala F

1 reviews | Active since May 2017

01 Jul 2020, 08:16

Poor service

I complaint about not having service for 2 consecutive weekends and spent almost R400 worth of airtime trying to get through to your lines, and you guys charged me a full month worth of service and requested for my bill to be reviewed as I won’t pay the full amount because I spent R400 Worth of airtime. You guys said you will look at my bill and I’m still waiting!!!

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Replies (4)
fF
fikilethwala F's update01 Jul 2020, 08:18
Reviewer Update
I need this to be attended to as I will be posting on a daily till my issue is looked into, it’s not fare that I spent R400 airtime and you charged me a full month, I’m a struggling student and did not have the R400 on my budget that I spent, so please be fair
Supersonic
Supersonic 's reply01 Jul 2020, 17:29
Official
Hello Fikile, 

I have reached out to you via email in order to get the information that I need to best assist. 

Regards 
Sandra 
fF
fikilethwala F's update04 Jul 2020, 07:27
Reviewer Update
Hi today I have no connection and I have paid the full amount and I’m trying to call the call center I’m told I’m number 98 and don’t wanna find my self spending airtime again, I need the service I’m busy with exams plz or I will be taking this issue further that you guys are making us pay for service that we cannot even make use of
Supersonic
Supersonic 's reply06 Jul 2020, 16:16
Official
Hello FIkile, 

Your line is working now. Kindly note that I have responded on your other review regarding your billing query. 

Regards, 
Sandra