Poor service

I have placed an order on the 27th of June 2021 and did the payment on the same day for supersonic lte uncapped for R999. I was told my order will take 3-5 days to be delivered to me but I have not yet received it. When I called them on Monday they gave the tracking number, when I tracked it, it showed that my order was delivered to someone else not me. I even called ram to find out what happened, the told me that on their side they did their job I must ask supersonic where is my router. I contacted supersonic again they apologized and they told me that the one that was doing my order messed up the orders her name is Mitchell and I was told that they will escalate my matter and resolve it but till today I have not received my router and it seems as if no one care cause no one from them is calling me to inform me how far are they to resolve it, I'm the one who is calling and not getting any feedback from them. Please supersonic I need my router, help!!!