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shaun L

1 reviews | Active since Nov 2011

25 May 2022, 16:15

POOR SERVICE

I am so fed up with Supersonic. I have sent them a mail in November 2021 to ask them to cancel the service as it is a month to month service. I have moved to Moseel Bay and the router is no longer with me and we don't use it. Despite promises from Supersonic to cancel the service , they have now the ordacity to send me messages that they are gonna hand me over? So now I will make it my mission to on every social media platform, share my disgust with Supersonic till this issue has been resolved. There is a post here on Hello Peter where they said they will get in contact with me which has not been done to date. I have sent emails requesting their router be collected, they have not done it. Now I will go and tell EVERYONE how poor your service is. I have spent time calling and then never getting through. I have asked them to call me back which is never done. I am now on the war path and I will not pay a cent. I will take you to court

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Replies (1)
Supersonic
Supersonic 's reply25 May 2022, 16:33
Official
Good day Shaun, thank you for reaching out to Supersonic. We do apologize for any inconvenience caused to this regard. By sending a direct message, kindly forward us your Id Number along with your Email Address and we will assist in following up on your query. You can also send us a direct message via facebook/ twitter, alternatively feel free to reach us on ***and one of consultants will reach out to assist. Many thanks, The Supersonic Team