AA
Allezhanne A
1 reviews | Active since Aug 2023
11 Aug 2023, 14:35
POOR SERVICE
I've been struggling for 4 days to get internet on the router, I'm a new client with them and I've received the worst service possible from this service provider. If I don't contact them I don't get feedback.
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
11 Aug 2023, 16:58Good day, Allezhanne,
On behalf of Supersonic, I sincerely apologise for the inconvenience we caused you with regards to the delay of router installation.
I have requested our Project Management Office team to urgently assist, and I will revert with feedback as soon as I receive it.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the inconvenience we caused you with regards to the delay of router installation.
I have requested our Project Management Office team to urgently assist, and I will revert with feedback as soon as I receive it.
Kind regards,
AM
Supersonic 's reply11 Aug 2023, 16:58
Official
Good day, Allezhanne,
On behalf of Supersonic, I sincerely apologise for the inconvenience we caused you with regards to the delay of router installation.
I have requested our Project Management Office team to urgently assist, and I will revert with feedback as soon as I receive it.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the inconvenience we caused you with regards to the delay of router installation.
I have requested our Project Management Office team to urgently assist, and I will revert with feedback as soon as I receive it.
Kind regards,
AM
AA
Allezhanne A's updateReviewer Update
11 Aug 2023, 18:12You don't have to do anything of the sort, I've canceled. I just want the router and everything else that belongs to you and octotel to be removed from my premises
AA
Allezhanne A's update11 Aug 2023, 18:12
Reviewer Update
You don't have to do anything of the sort, I've canceled. I just want the router and everything else that belongs to you and octotel to be removed from my premises
Supersonic 's replyOfficial
11 Aug 2023, 21:28Good day, thank you for contacting Supersonic fibre. We would like to apologize for the inconvenience and frustration caused. Kindly note that this will be escalated further. Regards Supersonic Team.
Supersonic 's reply11 Aug 2023, 21:28
Official
Good day, thank you for contacting Supersonic fibre. We would like to apologize for the inconvenience and frustration caused. Kindly note that this will be escalated further. Regards Supersonic Team.