POOR SERVICE DELIVERY - SEVERAL TIMES

My fiber account suspended on 16/08 of which was paid upfront for the services, on 22/08 send a mail to accounts to allocate payments correctly with proof of payments attached, however no one bothered to contact to get the matter resolved, logged tickets regarding account reciliation, tickets were closed without anyone contacting me, after several requests for my account to be re-activated without luck, decided to look for another service provider that we will respect and give me good service that well deserve. Now supersonic doesn't want to release my line with Frogfoot so my service can be activated with another service provider which is not fair, is not my problem that Supersonic failed to train their staff well to allocate customers payments accurately, every month experienced challenges their accounts department whereby payments are allocated incorrectly and tickets closed without my consent, poor service delivery and lack of communication from all departments, therefore want my line with Frogfoot released with immediate effect.