MM
Mpho M
1 reviews | Active since May 2021
17 May 2021, 15:48
Poor Service Delivery
I haven't had internet since the start of the month. I keep calling each and every day to get it resolved. I'm forever promised a call back from the technical department which had never happened.
Apparently the Sim card has a problem and I have to get a new one, however it's been two weeks without it being delivered.
I'm ****ed off and I rather cancel my contract and get my money back for this month.
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
17 May 2021, 16:21Good day Mpho,
W e sincerely apologise for the loss of service and delivery. We have escalated the issue to the projects department to assist as soon as possible.
Kind regard s
Patience
W e sincerely apologise for the loss of service and delivery. We have escalated the issue to the projects department to assist as soon as possible.
Kind regard s
Patience
Supersonic 's reply17 May 2021, 16:21
Official
Good day Mpho,
W e sincerely apologise for the loss of service and delivery. We have escalated the issue to the projects department to assist as soon as possible.
Kind regard s
Patience
W e sincerely apologise for the loss of service and delivery. We have escalated the issue to the projects department to assist as soon as possible.
Kind regard s
Patience
MM
Mpho M's updateReviewer Update
19 May 2021, 13:23I'm still waiting for the phone call you promised. This is outrageous and I really want to cancel my subscription with you and move to a service provider that will be able to deliver on their promises.
MM
Mpho M's update19 May 2021, 13:23
Reviewer Update
I'm still waiting for the phone call you promised. This is outrageous and I really want to cancel my subscription with you and move to a service provider that will be able to deliver on their promises.
Supersonic 's replyOfficial
21 May 2021, 11:15Good morning Mpho M.
Thank you for reaching out to supersonic fibre. We will follow up on your behalf and advise.
Kind regards.
Thank you for reaching out to supersonic fibre. We will follow up on your behalf and advise.
Kind regards.
Supersonic 's reply21 May 2021, 11:15
Official
Good morning Mpho M.
Thank you for reaching out to supersonic fibre. We will follow up on your behalf and advise.
Kind regards.
Thank you for reaching out to supersonic fibre. We will follow up on your behalf and advise.
Kind regards.