Poor Service
i would like to cancel my contract with supersonic.
Reason being. The service am receiving is bad and it's costing me money. 1. I app**** for the router in December 2020, i only received the router on the 27 of January after i have been debited for something i didn't receive. This was urgently sent to me after i realise i was debted for the router i didn't receive.
2. I received the router on the 29 of January which to me that was supposed to be the start date for the prepaid router. One months later that was the 25 Feb 2021. I was expecting one debit for the month of February since i received the router months end of January, but i was double debited.
3. I called to ask why, the service champion who was helping me sad this is wrong she escalated it and sad it will b fixed. Few days later i received a payment request notification, still the amount was the same. Even today on the 24th of march the situation is still not fixed.
Please help me cancel this deal since suppersonic can't help me.
My sincere apology for the inconvenience caused. I will be in contact with the relevant departments to assist with the cancellations.
Kindest Regards,
Joshua
My sincere apology for the inconvenience caused. I will be in contact with the relevant departments to assist with the cancellations.
Kindest Regards,
Joshua
I called to ask and I was told that I will be called back in 5minutes now it’s more than 2 hours and i can’t get hold of them anymore.
I paid R400 to that account on the 18 of April 2021, this is still not reflecting on the statement even after I was asked to send the proof of payment
I called to ask and I was told that I will be called back in 5minutes now it’s more than 2 hours and i can’t get hold of them anymore.
I paid R400 to that account on the 18 of April 2021, this is still not reflecting on the statement even after I was asked to send the proof of payment