GT
Gregg T
1 reviews | Active since Feb 2012
31 Jan 2024, 10:04
Poor Service
Very, very poor service.
1) I'm trying to relocate the service. 2) And I've had technical issues changing the payment method.
I have tried via the online portal. Getting actual service is proving to be impossible.
The WhatsApp service is a waste of time. Takes hours to get responses to each and every message. Each time a new support agent logs in, you start from scratch with the query.
I want a callback to sort this is out this morning, or I'm using the move as an opportunity to cancel SS and change providers.
Helpful (0)
Replies (15)0
Replies (15)
Supersonic 's replyOfficial
31 Jan 2024, 10:15Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply31 Jan 2024, 10:15
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
GT
Gregg T's updateReviewer Update
31 Jan 2024, 10:55I'm waiting another 15 minutes for a call back, failing that I'm cancelling the service.
GT
Gregg T's update31 Jan 2024, 10:55
Reviewer Update
I'm waiting another 15 minutes for a call back, failing that I'm cancelling the service.
GT
Gregg T's updateReviewer Update
31 Jan 2024, 10:58I'm waiting another 15 minutes for a callback, and then I'm cancelling the service
GT
Gregg T's update31 Jan 2024, 10:58
Reviewer Update
I'm waiting another 15 minutes for a callback, and then I'm cancelling the service
GT
Gregg T's updateReviewer Update
31 Jan 2024, 11:26I have tried to get help on WhatsApp
I have tried on Hello Peter
I have asked for a callback on WA
I have asked for a callback on the website
I have tried to phone the help line directly
I HAVE HAD NO CALLBACK TO RESOLVE THIS
I have tried on Hello Peter
I have asked for a callback on WA
I have asked for a callback on the website
I have tried to phone the help line directly
I HAVE HAD NO CALLBACK TO RESOLVE THIS
GT
Gregg T's update31 Jan 2024, 11:26
Reviewer Update
I have tried to get help on WhatsApp
I have tried on Hello Peter
I have asked for a callback on WA
I have asked for a callback on the website
I have tried to phone the help line directly
I HAVE HAD NO CALLBACK TO RESOLVE THIS
I have tried on Hello Peter
I have asked for a callback on WA
I have asked for a callback on the website
I have tried to phone the help line directly
I HAVE HAD NO CALLBACK TO RESOLVE THIS
GT
Gregg T's updateReviewer Update
02 Feb 2024, 18:32I was promised a call back from Tyron who is the project manager on the relocation. No call ever came.
There is an ONT box at my new address. This should not take this long to activate.
Again, the support on WhatsApp is beyond poor.
I want this relocation escalated and action led immediately or I'd rather just try a new provider.
Thanks
There is an ONT box at my new address. This should not take this long to activate.
Again, the support on WhatsApp is beyond poor.
I want this relocation escalated and action led immediately or I'd rather just try a new provider.
Thanks
GT
Gregg T's update02 Feb 2024, 18:32
Reviewer Update
I was promised a call back from Tyron who is the project manager on the relocation. No call ever came.
There is an ONT box at my new address. This should not take this long to activate.
Again, the support on WhatsApp is beyond poor.
I want this relocation escalated and action led immediately or I'd rather just try a new provider.
Thanks
There is an ONT box at my new address. This should not take this long to activate.
Again, the support on WhatsApp is beyond poor.
I want this relocation escalated and action led immediately or I'd rather just try a new provider.
Thanks
GT
Gregg T's updateReviewer Update
03 Feb 2024, 06:31I want a response and resolution this morning without fail, or you can cancel my service.
The lack of support from SS has been truly appalling in this instance.
The lack of support from SS has been truly appalling in this instance.
GT
Gregg T's update03 Feb 2024, 06:31
Reviewer Update
I want a response and resolution this morning without fail, or you can cancel my service.
The lack of support from SS has been truly appalling in this instance.
The lack of support from SS has been truly appalling in this instance.
GT
Gregg T's updateReviewer Update
03 Feb 2024, 09:48Okay I'm done with the delays and lack of basic service. If this isn't resolved on the next 20 mins send me the forms to cancel this service
GT
Gregg T's update03 Feb 2024, 09:48
Reviewer Update
Okay I'm done with the delays and lack of basic service. If this isn't resolved on the next 20 mins send me the forms to cancel this service
GT
Gregg T's updateReviewer Update
03 Feb 2024, 11:35You can send the cancellation forms, regards
GT
Gregg T's update03 Feb 2024, 11:35
Reviewer Update
You can send the cancellation forms, regards
GT
Gregg T's updateReviewer Update
04 Feb 2024, 13:31Despite chasing this every day for 9 days.
Despite having an ONT box and router.
The order was only placed with Vumatel yesterday.
I promised a callback by Pilani. She just knocked off and went home.
Promised a call from Tyron. Still nothing.
Utterly pathetic service to a long-term customer.
Despite having an ONT box and router.
The order was only placed with Vumatel yesterday.
I promised a callback by Pilani. She just knocked off and went home.
Promised a call from Tyron. Still nothing.
Utterly pathetic service to a long-term customer.
GT
Gregg T's update04 Feb 2024, 13:31
Reviewer Update
Despite chasing this every day for 9 days.
Despite having an ONT box and router.
The order was only placed with Vumatel yesterday.
I promised a callback by Pilani. She just knocked off and went home.
Promised a call from Tyron. Still nothing.
Utterly pathetic service to a long-term customer.
Despite having an ONT box and router.
The order was only placed with Vumatel yesterday.
I promised a callback by Pilani. She just knocked off and went home.
Promised a call from Tyron. Still nothing.
Utterly pathetic service to a long-term customer.
GT
Gregg T's updateReviewer Update
05 Feb 2024, 10:36Was promised a call yesterday from Pilani, Tyron and by Tsipiso.
No-one followed through.
Send cancellation forms and I want a refund for this period.
No-one followed through.
Send cancellation forms and I want a refund for this period.
GT
Gregg T's update05 Feb 2024, 10:36
Reviewer Update
Was promised a call yesterday from Pilani, Tyron and by Tsipiso.
No-one followed through.
Send cancellation forms and I want a refund for this period.
No-one followed through.
Send cancellation forms and I want a refund for this period.
GT
Gregg T's updateReviewer Update
06 Feb 2024, 10:33Day 11 and counting.
Still no callback from any of the people mentioned here.
Still no follow-up.
Still no-one taking accountability for this ongoing issue.
I want a refund for this period.
Send cancellation forms or call immediately.
Still no callback from any of the people mentioned here.
Still no follow-up.
Still no-one taking accountability for this ongoing issue.
I want a refund for this period.
Send cancellation forms or call immediately.
GT
Gregg T's update06 Feb 2024, 10:33
Reviewer Update
Day 11 and counting.
Still no callback from any of the people mentioned here.
Still no follow-up.
Still no-one taking accountability for this ongoing issue.
I want a refund for this period.
Send cancellation forms or call immediately.
Still no callback from any of the people mentioned here.
Still no follow-up.
Still no-one taking accountability for this ongoing issue.
I want a refund for this period.
Send cancellation forms or call immediately.
GT
Gregg T's updateReviewer Update
06 Feb 2024, 10:34Day 11 and counting.
Still no callback from any of the people mentioned above.
Still no follow-up.
Still no-one taking accountability for this ongoing issue.
I want a refund for this period.
Send cancellation forms or call immediately.
Still no callback from any of the people mentioned above.
Still no follow-up.
Still no-one taking accountability for this ongoing issue.
I want a refund for this period.
Send cancellation forms or call immediately.
GT
Gregg T's update06 Feb 2024, 10:34
Reviewer Update
Day 11 and counting.
Still no callback from any of the people mentioned above.
Still no follow-up.
Still no-one taking accountability for this ongoing issue.
I want a refund for this period.
Send cancellation forms or call immediately.
Still no callback from any of the people mentioned above.
Still no follow-up.
Still no-one taking accountability for this ongoing issue.
I want a refund for this period.
Send cancellation forms or call immediately.
GT
Gregg T's updateReviewer Update
06 Feb 2024, 17:40This company is so utterly *********** that they cannot even send cancellation forms.
I am done with SuoerSonic
Send cancellation forms immediately
I am done with SuoerSonic
Send cancellation forms immediately
GT
Gregg T's update06 Feb 2024, 17:40
Reviewer Update
This company is so utterly *********** that they cannot even send cancellation forms.
I am done with SuoerSonic
Send cancellation forms immediately
I am done with SuoerSonic
Send cancellation forms immediately
GT
Gregg T's updateReviewer Update
06 Feb 2024, 20:09I'm opening a case of ***** against SS - you have taken my money and not delivered the promised service
GT
Gregg T's update06 Feb 2024, 20:09
Reviewer Update
I'm opening a case of ***** against SS - you have taken my money and not delivered the promised service
GT
Gregg T's updateReviewer Update
07 Feb 2024, 07:19"call me backs" are not responded to
WhatsApp - no one replies
Phone calls - just get put on hold
Hello Peter - no-one responds
How is one meant to contact this company?
I want a refund for this period of non service delivery
WhatsApp - no one replies
Phone calls - just get put on hold
Hello Peter - no-one responds
How is one meant to contact this company?
I want a refund for this period of non service delivery
GT
Gregg T's update07 Feb 2024, 07:19
Reviewer Update
"call me backs" are not responded to
WhatsApp - no one replies
Phone calls - just get put on hold
Hello Peter - no-one responds
How is one meant to contact this company?
I want a refund for this period of non service delivery
WhatsApp - no one replies
Phone calls - just get put on hold
Hello Peter - no-one responds
How is one meant to contact this company?
I want a refund for this period of non service delivery