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Aviwe L

1 reviews | Active since Mar 2021

17 May 2021, 09:33

Poor service

Supersonic is the worst internet service provider ever. I’ve had an issue with them for almost 2 weeks and no one knows how to resolve the problem. I’ve ordered a fiber last October, it was finally installed in May, now I’m only getting a speed of 30/30 instead of 100/100. This is appalling service. Now supersonic is saying I have 2 lines of which I have never ordered from 2 lines, but I have 1.

0
Replies (3)
Supersonic
Supersonic 's reply17 May 2021, 11:01
Official
Good day Aviwe,

We sincerely apologise for this. One of our agents is going to look into your account and help resolve the issue.

Kind regards 

Patience
AL
Aviwe L's update17 May 2021, 13:19
Reviewer Update
You’ve been saying for the past 3 weeks and no one has called me yet. I just don’t understand why such company is allowed to operate. You don’t give a damn about your clients. You profit driven, your project managers never called or fixed my problem as I am told they are responsible for my problem. It’s been 3 weeks, 3 weeks! I regret doing business with you!! All you do is lie and promise call backs, yet nothing. Your customer service agents are trash, they don’t care, they don’t know what’s going on, perhaps they need training. The rot starts from the head, management is not doing enough. The worst company ever!
Supersonic
Supersonic 's reply20 May 2021, 16:37
Official
Good day Aviwe L.

Thank your for reaching out to supersonic fibre. We will follow up on your case so that this can be resolved for you. We do apologize for the inconvenience caused.

Kind regards.

Thando.