Poor service

Poor after sales service.

I have not had internet connection since last week Thursday.

I called the contact centre countless times in efforts to resolve my internet issues. The call Waiting time is over 30 minutes and when the call is answered in some cases I’ve been put on hold for a further 30 minutes then my call is hung up.

I still do not have internet connection, I’m now told that I have to wait for 24-72 hours for a technician to come out. The request for a technician to come out was only opened 4 hours ago. Supersonic please advise WHY since I opened a case on the 28th of October.

In the absence of an escalation contact, I’ve resorted to hellopetter, can my issue please be addressed.