Poor Service and Poor Connection

I phoned the call center on 24 May 2021, complaining of slow speed on my husbands computer. I asked the consultant assisting me, to phone me back within the same day to give me feedback on my issue, as she was waiting for second line support to get back to her. It is now day two, I had to phone again and was advised by another consultant that the consultant of yesterday will phone me back with an update, this still has not happened.

My husband and I work from home and although I can get some work done, he cannot get work done, as he uses YouTube to get his work done and with the slow fiber speed he cannot open YouTube at all, he has to constantly go and work at coffee shops to get his work done.

We pay for a 50mbps line on a monthly basis, which should enable us to use two laptops and two phones, which at the moment we can't.

This is so unacceptable, as it just feels like SuperSonic is not truthful about their service (we are sure they are throttling us, although they said it is uncapped and unshaped etc.) and that they just don't care about the level of service they are providing.

If this does not get sorted by the end of today, I will have to move to another service provider that can offer a better service.