kN
khumbulani N
1 reviews | Active since Jun 2015
23 Jun 2020, 12:03
POOR SERVICE AND LACK OF EXPERIENCED TECHNICIANS
I spent more than three hours on the phone trying to resolve a reconfiguration of the router issue. I spent more than 30 minutes trying to connect to available urgent to assist per call. They simply cannot give me a reason for suspending my internet.
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
23 Jun 2020, 12:23Hello Khumbulani,
One of our agents is assisting with your issue as a matter of urgency. Sorry that you have had such a frustrating experience.
Regards
Sandra
One of our agents is assisting with your issue as a matter of urgency. Sorry that you have had such a frustrating experience.
Regards
Sandra
Supersonic 's reply23 Jun 2020, 12:23
Official
Hello Khumbulani,
One of our agents is assisting with your issue as a matter of urgency. Sorry that you have had such a frustrating experience.
Regards
Sandra
One of our agents is assisting with your issue as a matter of urgency. Sorry that you have had such a frustrating experience.
Regards
Sandra
kN
khumbulani N's updateReviewer Update
23 Jun 2020, 18:58Sandra,
Your statement/commitment is incorrect, firstly its very amazing that on this public platform you have not requested any reference number to follow up on my case, . Secondly, after your response i have spent another 2 hours trying to resolve this issue. Superstars have been transferring me from one department to another failing to resolve the issue. The case is still open
Your statement/commitment is incorrect, firstly its very amazing that on this public platform you have not requested any reference number to follow up on my case, . Secondly, after your response i have spent another 2 hours trying to resolve this issue. Superstars have been transferring me from one department to another failing to resolve the issue. The case is still open
kN
khumbulani N's update23 Jun 2020, 18:58
Reviewer Update
Sandra,
Your statement/commitment is incorrect, firstly its very amazing that on this public platform you have not requested any reference number to follow up on my case, . Secondly, after your response i have spent another 2 hours trying to resolve this issue. Superstars have been transferring me from one department to another failing to resolve the issue. The case is still open
Your statement/commitment is incorrect, firstly its very amazing that on this public platform you have not requested any reference number to follow up on my case, . Secondly, after your response i have spent another 2 hours trying to resolve this issue. Superstars have been transferring me from one department to another failing to resolve the issue. The case is still open
Supersonic 's replyOfficial
24 Jun 2020, 09:46Hello Khumbulani,
I used your contact number as a reference number for your case but you are welcome to give me your reference number if you prefer. I have asked technical support to contact you again to resolve your issue.
Regards,
Sandra
I used your contact number as a reference number for your case but you are welcome to give me your reference number if you prefer. I have asked technical support to contact you again to resolve your issue.
Regards,
Sandra
Supersonic 's reply24 Jun 2020, 09:46
Official
Hello Khumbulani,
I used your contact number as a reference number for your case but you are welcome to give me your reference number if you prefer. I have asked technical support to contact you again to resolve your issue.
Regards,
Sandra
I used your contact number as a reference number for your case but you are welcome to give me your reference number if you prefer. I have asked technical support to contact you again to resolve your issue.
Regards,
Sandra