EE
Ess E

1 reviews | Active since May 2013

10 Jun 2021, 11:52

Poor service and *******

We have had nothing but trouble while being with supersonic for just over a year now. We moved in June 2020 and supersonic just continued billing us for our old address added to the new address and has now today just cut off our internet at home. We have been in communication with them for over a year to try and resolve this issue with several phone calls and emails back and forth explaining that we have moved and that we are no longer connected to the old address (which we did well in advance before we moved). We have been paying our account every month on time only to have our internet cut with our complaints unreaolved. When we called them today, we simply received an automated response instructing us to settle our account - with no option to speak to a consultant. I am absolutely furious. I work from home and cannot afford this delay! Thank goodness we are moving again and will not ever be dealing with supersonic again!

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Replies (3)
Supersonic
Supersonic 's reply10 Jun 2021, 16:07
Official
 Good day Ess E. Thank you for reaching out to supersonic fibre. We are sincerely sorry for all you are going through. We will contact the relevant department so that this can be resolved for you as soon as possible.

Kind regards.
Thando. 
EE
Ess E's update10 Jun 2021, 16:31
Reviewer Update
This is not helpful! How will you help me?? I have been trying to call and can't get through to you despite asking for a call back and despite staying on the line for hours!
EE
Ess E's update11 Jun 2021, 08:51
Reviewer Update
My internet is still off and my account has not been settled despite having sent the proof of payment through as requested by your customer service. When I get home tonight, my internet better be on! Your company's lack of attention to detail has caused me to miss two important client meetings and wasted my money and time by making me call back and forth.