LW
Lucien W
1 reviews | Active since Jun 2015
22 Jul 2022, 15:14
Poor Service
My rating is really a minus star. Please don't ever sign up with this people. Unless you want to be down at least twice in one month. They blame VUMA but are incapable of putting pressure on them. My service is down at least once a month this month twice. Very quick to debit but lots of excuses to get your service back up. No loadshedding but they blame loadshedding. . So does that mean they don't have backup measures? I'm tired of threatening every month. They make me sick. Please people don't sign up with them. My neighbor use Webafrica and they never have problems, they laugh at me every month when asking if they down. Typical 3rd grade South African company.
Helpful (0)
Replies (10)0
Replies (10)
Supersonic 's replyOfficial
22 Jul 2022, 15:28Good day Lucien and thank you for reaching out to Supersonic. We do apologize for any inconvenience that may have been caused to this regard. Please send us a direct message with your query. Alternatively, do reach out to our Call Centre on ***and we will look into the current matter at hand. Once again, we do apologize for this. Regards, The Supersonic Team
Supersonic 's reply22 Jul 2022, 15:28
Official
Good day Lucien and thank you for reaching out to Supersonic. We do apologize for any inconvenience that may have been caused to this regard. Please send us a direct message with your query. Alternatively, do reach out to our Call Centre on ***and we will look into the current matter at hand. Once again, we do apologize for this. Regards, The Supersonic Team
LW
Lucien W's updateReviewer Update
22 Jul 2022, 15:35Typical they don't know anything about conflict resolution so they do automated messaging and leave no contact details
LW
Lucien W's update22 Jul 2022, 15:35
Reviewer Update
Typical they don't know anything about conflict resolution so they do automated messaging and leave no contact details
LW
Lucien W's updateReviewer Update
22 Jul 2022, 15:39CANCEL NNNNNNNOOOOOWWWW
LW
Lucien W's update22 Jul 2022, 15:39
Reviewer Update
CANCEL NNNNNNNOOOOOWWWW
LW
Lucien W's updateReviewer Update
22 Jul 2022, 15:42Cancel my account. I do not want to wait one month I don't want to wait a day or an hour. I want to sign up with a really Isp.
LW
Lucien W's update22 Jul 2022, 15:42
Reviewer Update
Cancel my account. I do not want to wait one month I don't want to wait a day or an hour. I want to sign up with a really Isp.
Supersonic 's replyOfficial
22 Jul 2022, 15:42Please note, if you are looking to cancel your subscription with Supersonic, you will need to give Supersonic 1 calendar months notice in writing to *** and one of our cancellation agents will reach out to assist. We do hope that we can come to a satisfying conclusion to this regard. Many thanks, The Supersonic Team
Supersonic 's reply22 Jul 2022, 15:42
Official
Please note, if you are looking to cancel your subscription with Supersonic, you will need to give Supersonic 1 calendar months notice in writing to *** and one of our cancellation agents will reach out to assist. We do hope that we can come to a satisfying conclusion to this regard. Many thanks, The Supersonic Team
LW
Lucien W's updateReviewer Update
22 Jul 2022, 15:46What another month of this disgusting service. No I want out now. Today what is the point of having fibre when it's down and then another month. Are you crazy
LW
Lucien W's update22 Jul 2022, 15:46
Reviewer Update
What another month of this disgusting service. No I want out now. Today what is the point of having fibre when it's down and then another month. Are you crazy
LW
Lucien W's updateReviewer Update
22 Jul 2022, 15:55Please collect your @#&% it's lying on the pavement
LW
Lucien W's update22 Jul 2022, 15:55
Reviewer Update
Please collect your @#&% it's lying on the pavement
Supersonic 's replyOfficial
22 Jul 2022, 15:55We do apologize for this, but please do send a direct message with your query so we can further assist.
Supersonic 's reply22 Jul 2022, 15:55
Official
We do apologize for this, but please do send a direct message with your query so we can further assist.
LW
Lucien W's updateReviewer Update
22 Jul 2022, 16:05How do I send a message you don't give email address and my internet is down thanks to you
LW
Lucien W's update22 Jul 2022, 16:05
Reviewer Update
How do I send a message you don't give email address and my internet is down thanks to you
Supersonic 's replyOfficial
22 Jul 2022, 16:43Good day Lucian, please note that there is a ticket logged with Vumatel ISP-818829 which is currently open. The ticket has been updated today and we wait for feedback to this regard. Apologies for any inconvenience caused. Kind Regards, The Supersonic Team
Supersonic 's reply22 Jul 2022, 16:43
Official
Good day Lucian, please note that there is a ticket logged with Vumatel ISP-818829 which is currently open. The ticket has been updated today and we wait for feedback to this regard. Apologies for any inconvenience caused. Kind Regards, The Supersonic Team