Poor Service
Supersonic delivered my router and I have no internet connection. I tried calling them but no help. The guy who delivered advise they will call me. No call nothing from them and their whatsApp channel is not working for me. I really need connection . No one is giving me feedback about my connection.
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
14 Jul 2020, 17:52Hello Xoli
I am looking into this for you and an agent will be in contact as soon as possible to assist.
Regards,
Sandra
I am looking into this for you and an agent will be in contact as soon as possible to assist.
Regards,
Sandra
Supersonic 's reply14 Jul 2020, 17:52
Official
Hello Xoli
I am looking into this for you and an agent will be in contact as soon as possible to assist.
Regards,
Sandra
I am looking into this for you and an agent will be in contact as soon as possible to assist.
Regards,
Sandra
's updateReviewer Update
14 Jul 2020, 18:07HI Sandra,
Please note ths is very depressing, I have bought round about R60 airtime. No one calls back to assist you. I am working from home and if this doesnt work for me. I am afraid i will have to look for another ISP....
Please note ths is very depressing, I have bought round about R60 airtime. No one calls back to assist you. I am working from home and if this doesnt work for me. I am afraid i will have to look for another ISP....
's update14 Jul 2020, 18:07
Reviewer Update
HI Sandra,
Please note ths is very depressing, I have bought round about R60 airtime. No one calls back to assist you. I am working from home and if this doesnt work for me. I am afraid i will have to look for another ISP....
Please note ths is very depressing, I have bought round about R60 airtime. No one calls back to assist you. I am working from home and if this doesnt work for me. I am afraid i will have to look for another ISP....
Supersonic 's replyOfficial
15 Jul 2020, 08:13Hello Xoli,
One of our agents was in touch with you last night and while your issue seems complex we are working on resolving it as quickly as possible for you. We will be in touch again today to assist.
Regards,
Sandra
One of our agents was in touch with you last night and while your issue seems complex we are working on resolving it as quickly as possible for you. We will be in touch again today to assist.
Regards,
Sandra
Supersonic 's reply15 Jul 2020, 08:13
Official
Hello Xoli,
One of our agents was in touch with you last night and while your issue seems complex we are working on resolving it as quickly as possible for you. We will be in touch again today to assist.
Regards,
Sandra
One of our agents was in touch with you last night and while your issue seems complex we are working on resolving it as quickly as possible for you. We will be in touch again today to assist.
Regards,
Sandra
's updateReviewer Update
15 Jul 2020, 12:22Hi Sandra
Any feedback?
Any feedback?
's update15 Jul 2020, 12:22
Reviewer Update
Hi Sandra
Any feedback?
Any feedback?
's updateReviewer Update
15 Jul 2020, 23:07Hi Sandra
Tried reaching out from you in relation to my network issue, spoke to more than 5 technician and consultants which all of them seen not to know what it is the issue. I wasted so much airtime and buying data wherelse I have fibre which has no internet. All the technician no one knows anything or provide informed feedback. The person I spoke to via WhatsApp also decided to keep quiet . Please note that I am gonna opt for another ISP "Afrihost" , they also work with Vumatel. Please kindly ask the guy delivered the router to please come collect it as the is no use for me to have it. It's a bloom pot, also be mindful that I am not gonna be responsible for any bridge of contract you have with Vumatel. I will contact Afrihost for internet services. If I have this type of service on first attempt , I wonder what will happen going forward. Kindly get them to fetch the device delivered on my premise .
Thanks
Xoli
Tried reaching out from you in relation to my network issue, spoke to more than 5 technician and consultants which all of them seen not to know what it is the issue. I wasted so much airtime and buying data wherelse I have fibre which has no internet. All the technician no one knows anything or provide informed feedback. The person I spoke to via WhatsApp also decided to keep quiet . Please note that I am gonna opt for another ISP "Afrihost" , they also work with Vumatel. Please kindly ask the guy delivered the router to please come collect it as the is no use for me to have it. It's a bloom pot, also be mindful that I am not gonna be responsible for any bridge of contract you have with Vumatel. I will contact Afrihost for internet services. If I have this type of service on first attempt , I wonder what will happen going forward. Kindly get them to fetch the device delivered on my premise .
Thanks
Xoli
's update15 Jul 2020, 23:07
Reviewer Update
Hi Sandra
Tried reaching out from you in relation to my network issue, spoke to more than 5 technician and consultants which all of them seen not to know what it is the issue. I wasted so much airtime and buying data wherelse I have fibre which has no internet. All the technician no one knows anything or provide informed feedback. The person I spoke to via WhatsApp also decided to keep quiet . Please note that I am gonna opt for another ISP "Afrihost" , they also work with Vumatel. Please kindly ask the guy delivered the router to please come collect it as the is no use for me to have it. It's a bloom pot, also be mindful that I am not gonna be responsible for any bridge of contract you have with Vumatel. I will contact Afrihost for internet services. If I have this type of service on first attempt , I wonder what will happen going forward. Kindly get them to fetch the device delivered on my premise .
Thanks
Xoli
Tried reaching out from you in relation to my network issue, spoke to more than 5 technician and consultants which all of them seen not to know what it is the issue. I wasted so much airtime and buying data wherelse I have fibre which has no internet. All the technician no one knows anything or provide informed feedback. The person I spoke to via WhatsApp also decided to keep quiet . Please note that I am gonna opt for another ISP "Afrihost" , they also work with Vumatel. Please kindly ask the guy delivered the router to please come collect it as the is no use for me to have it. It's a bloom pot, also be mindful that I am not gonna be responsible for any bridge of contract you have with Vumatel. I will contact Afrihost for internet services. If I have this type of service on first attempt , I wonder what will happen going forward. Kindly get them to fetch the device delivered on my premise .
Thanks
Xoli