DP
Dilin P
1 reviews | Active since Apr 2022
24 Aug 2023, 17:58
Poor service
I'm not sure if anyone experienced such bad service from Supersonic but I had a LTE package which canceled months ago due to me getting a Fibre line from them, they requested that the router should be returned to them which was done months ago. Now I see that they are charging me for the router on my statement and have also cut my line as they say payment was not done, I refuse to pay for a router that was returned to them, furthermore I tried calling them and I held on for 40min without anyone answering, I'm just so frustrated with Supersonic.
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Replies (5)0
Replies (5)
Supersonic 's replyOfficial
24 Aug 2023, 18:24Good day, Dilin,
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our finance and cancellation departments. In the interim, I have reactivated your line.
Furthermore, kindly advise if the router was sent back by you or collected by us.
Kind regards,
AM
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our finance and cancellation departments. In the interim, I have reactivated your line.
Furthermore, kindly advise if the router was sent back by you or collected by us.
Kind regards,
AM
Supersonic 's reply24 Aug 2023, 18:24
Official
Good day, Dilin,
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our finance and cancellation departments. In the interim, I have reactivated your line.
Furthermore, kindly advise if the router was sent back by you or collected by us.
Kind regards,
AM
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our finance and cancellation departments. In the interim, I have reactivated your line.
Furthermore, kindly advise if the router was sent back by you or collected by us.
Kind regards,
AM
DP
Dilin P's updateReviewer Update
24 Aug 2023, 18:48Hi thanks for your swift response the router was collected by Supersonic
DP
Dilin P's update24 Aug 2023, 18:48
Reviewer Update
Hi thanks for your swift response the router was collected by Supersonic
Supersonic 's replyOfficial
24 Aug 2023, 19:17Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply24 Aug 2023, 19:17
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
DP
Dilin P's updateReviewer Update
26 Aug 2023, 10:29Good day I never received any feedback as yet, today I got a notification saying that supersonic submitted a debit on my account, when I checked the amount I see that you guys are charging me for the router with my normal debit for my Fibre line, please note if that debit order for the router goes off I will personally come to supersonic offices Monday morning and sort this out face to face because I'm now tired of supersonics pathetic service!
DP
Dilin P's update26 Aug 2023, 10:29
Reviewer Update
Good day I never received any feedback as yet, today I got a notification saying that supersonic submitted a debit on my account, when I checked the amount I see that you guys are charging me for the router with my normal debit for my Fibre line, please note if that debit order for the router goes off I will personally come to supersonic offices Monday morning and sort this out face to face because I'm now tired of supersonics pathetic service!
DP
Dilin P's updateReviewer Update
27 Aug 2023, 16:46Supersonic just keeps on surprising me you guys have now double debited me I will definitely be visiting your offices
DP
Dilin P's update27 Aug 2023, 16:46
Reviewer Update
Supersonic just keeps on surprising me you guys have now double debited me I will definitely be visiting your offices