POOR SERVICE

I have been having connection issues with my LTE since February , No one knows what the problems is , they said everything is fine on their side. so that means i must keep paying for intermittent connectivity.

i was advised to upgrade to 5G without being told what is the problem with my router . i was assured that someone would call me regarding the upgrade but no has called. you have to keep calling for updates , when they call they drop the call as soon as you try answering it. now i am stuck with a Router that keeps disconnecting. I work from home and require stable network connection . AT THIS POINT I AM PAYING FOR A SERVICE I AM NOT RECIEVEING , I HAVE TO BUY MOBILE DATA EVERYDAY TO INSURE THAT I CAN WORK , WHEN YOU ASK FOR CREDIT FOR THE DOWN TIME THEY TELL YOU ABOUT BEST EFFORT NONSENSE. THIS IS POOR CUSTOMER SERVICE