POOR SERVICE

I have called them countless times regarding my slow fibre internet connectivity. I was also offline from 28 July 2021 to 05 August 2021 and they have not credited me for that period even though I followed all the necessary steps. I have case numbers for all my problems and queries. When you want to contact the call center, you are on hold or in the queue for a very long time (today I was on hold for 1h35 minutes). They close cases saying that it is too old and when you make follow ups on your cases, you are required to open new ones. They are so useless and care less about their customers. When you mange to talk to their so called service champions, some do not give their full names and surname for the record. I will just include all my case numbers because I have a lot to say about their useless customer care service. 28 July 2021 CAS-757951

12 August 2021 CAS-780862

24 August 2021 CAS-794952

28 August 2021 CAS-798946