Poor service

Complaint Escalation Incident Number: 630299

Dear Supersonic

I am writing to express my frustration and disappointment with the ongoing issue with my internet service. Despite reporting the issue and receiving an incident number (630299), my internet remains down for the past 5 days.

As a result, I have been incurring additional expenses by having to purchase data to stay connected. This is unacceptable, and I urge you to take immediate action to resolve the issue.

I request that you:

1. Send a technician to my location as soon as possible to resolve the issue. 2. Provide a refund for the data I have purchased due to the internet outage. 3. Offer a suitable compensation for the inconvenience and distress caused by the prolonged outage.

I hope you will take my complaint seriously and take prompt action to resolve the issue.

Sincerely, Sive