Poor service

On the 11th October 2020 we did a 25G TOPUP for data. Since then after several e-mails and phone calls we still did not receive our data. In the meantime we did buy another 10G just to do our business. This morning for the past 2 hours we tried to fix it without any success so far. Last month we also lost 25 G which we paid for and tried to correct the situation several times - eventually I gave up. Both myself and my wife work from home and have zoom meetings this morning!!!