JB
Janel B
1 reviews | Active since Apr 2021
06 Nov 2021, 21:53
Poor service
Absolutely the wors ISP in the country. Don’t even bother. Trying to get my bill sorted out due to *********** call centre agents who puts you on hold for 90 minutes!
Please avoid this ISP.
Long Wait on Hold. ... Repeating the Customer's Problem. ... Uninterested Service Rep. ... Poor Service. ... No First Call Resolution. ... Lack of Follow Up. ...
Will now just forwards to the Ombudsman.
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Replies (1)
Supersonic 's replyOfficial
08 Nov 2021, 07:47Good morning Janel.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. I see that you are experiencing issues with getting through to us. Kindly be advised that I will be looking into your query.
Kind regards,
Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. I see that you are experiencing issues with getting through to us. Kindly be advised that I will be looking into your query.
Kind regards,
Nonhlanhla
Supersonic 's reply08 Nov 2021, 07:47
Official
Good morning Janel.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. I see that you are experiencing issues with getting through to us. Kindly be advised that I will be looking into your query.
Kind regards,
Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. I see that you are experiencing issues with getting through to us. Kindly be advised that I will be looking into your query.
Kind regards,
Nonhlanhla