Poor service
Guys I’m really really disappointed been away for a month and when I come back my internet is off and logged a call around 8am and still now not resolved!!! Why and I need to be logged in to work at 3pm
Helpful (0)
Replies (12)0
Replies (12)
Supersonic 's replyOfficial
18 Sept 2021, 15:04Good day Fikile
Thank you for reaching out to Supersonic, please be advised that i am looking into your account and will provide you with feedback shortly.
Regards
WN
Thank you for reaching out to Supersonic, please be advised that i am looking into your account and will provide you with feedback shortly.
Regards
WN
Supersonic 's reply18 Sept 2021, 15:04
Official
Good day Fikile
Thank you for reaching out to Supersonic, please be advised that i am looking into your account and will provide you with feedback shortly.
Regards
WN
Thank you for reaching out to Supersonic, please be advised that i am looking into your account and will provide you with feedback shortly.
Regards
WN
's updateReviewer Update
18 Sept 2021, 17:33Its still not functioning as we speak and it’s now 17:33pm
's update18 Sept 2021, 17:33
Reviewer Update
Its still not functioning as we speak and it’s now 17:33pm
's updateReviewer Update
18 Sept 2021, 17:34Will this be resolved and if yes when and why is it taking so long to be resolved
's update18 Sept 2021, 17:34
Reviewer Update
Will this be resolved and if yes when and why is it taking so long to be resolved
's updateReviewer Update
18 Sept 2021, 19:23I’ve been on the phone for almost 2hrs and the lady that assisted me said she was calling t case handler and next thing I’m being put back on the que
's update18 Sept 2021, 19:23
Reviewer Update
I’ve been on the phone for almost 2hrs and the lady that assisted me said she was calling t case handler and next thing I’m being put back on the que
's updateReviewer Update
18 Sept 2021, 21:26You can call now
's update18 Sept 2021, 21:26
Reviewer Update
You can call now
's updateReviewer Update
19 Sept 2021, 08:41What is an ont ?
's update19 Sept 2021, 08:41
Reviewer Update
What is an ont ?
's updateReviewer Update
19 Sept 2021, 09:29I have sent everything to the email above
's update19 Sept 2021, 09:29
Reviewer Update
I have sent everything to the email above
's updateReviewer Update
19 Sept 2021, 14:10Will do so when I get home just knocked off
's update19 Sept 2021, 14:10
Reviewer Update
Will do so when I get home just knocked off
's updateReviewer Update
19 Sept 2021, 16:45I have done a hard restart still!!!
's update19 Sept 2021, 16:45
Reviewer Update
I have done a hard restart still!!!
's updateReviewer Update
19 Sept 2021, 16:45I have no internet connection!!! The whole of this month I had no service, it’s unacceptable
's update19 Sept 2021, 16:45
Reviewer Update
I have no internet connection!!! The whole of this month I had no service, it’s unacceptable
's updateReviewer Update
19 Sept 2021, 18:24A ticket was logged on Saturday morning before 8am Cas-819257-k0f4y5 and I honestly don’t understand why you keep asking me for the same information I sent to you via email, so basically you asking me to do your job.
I have not had service since the beginning of the month and now it’s the 19th rather cancel my service as I don’t want to deal with such a shady company anymore.
You guys can’t come pick up your router will moving on to a company that values their customer cause clearly you guys know nothing about that, you have not assisted me with anything yet you keep responding here and you guys have my number and you can’t even call just to show courtesy.
I’m done with you guys and please do not send me any communication regarding this issues but I need to hear from the cancellation department because I will not call and cancel something that has failed me for the past 2years and it had been nothing but a nightmare dealing with you guys and I will surely spread the word as much as I can.
Thank you
I have not had service since the beginning of the month and now it’s the 19th rather cancel my service as I don’t want to deal with such a shady company anymore.
You guys can’t come pick up your router will moving on to a company that values their customer cause clearly you guys know nothing about that, you have not assisted me with anything yet you keep responding here and you guys have my number and you can’t even call just to show courtesy.
I’m done with you guys and please do not send me any communication regarding this issues but I need to hear from the cancellation department because I will not call and cancel something that has failed me for the past 2years and it had been nothing but a nightmare dealing with you guys and I will surely spread the word as much as I can.
Thank you
's update19 Sept 2021, 18:24
Reviewer Update
A ticket was logged on Saturday morning before 8am Cas-819257-k0f4y5 and I honestly don’t understand why you keep asking me for the same information I sent to you via email, so basically you asking me to do your job.
I have not had service since the beginning of the month and now it’s the 19th rather cancel my service as I don’t want to deal with such a shady company anymore.
You guys can’t come pick up your router will moving on to a company that values their customer cause clearly you guys know nothing about that, you have not assisted me with anything yet you keep responding here and you guys have my number and you can’t even call just to show courtesy.
I’m done with you guys and please do not send me any communication regarding this issues but I need to hear from the cancellation department because I will not call and cancel something that has failed me for the past 2years and it had been nothing but a nightmare dealing with you guys and I will surely spread the word as much as I can.
Thank you
I have not had service since the beginning of the month and now it’s the 19th rather cancel my service as I don’t want to deal with such a shady company anymore.
You guys can’t come pick up your router will moving on to a company that values their customer cause clearly you guys know nothing about that, you have not assisted me with anything yet you keep responding here and you guys have my number and you can’t even call just to show courtesy.
I’m done with you guys and please do not send me any communication regarding this issues but I need to hear from the cancellation department because I will not call and cancel something that has failed me for the past 2years and it had been nothing but a nightmare dealing with you guys and I will surely spread the word as much as I can.
Thank you
's updateReviewer Update
19 Sept 2021, 18:36I won’t be paying anything for this month you guys can check the activity for the month of September and there has not been any!!! Thank you guys so much for the ****ty service I’ve received since I joined.
Again no one should call me regarding this issue anymore
Again no one should call me regarding this issue anymore
's update19 Sept 2021, 18:36
Reviewer Update
I won’t be paying anything for this month you guys can check the activity for the month of September and there has not been any!!! Thank you guys so much for the ****ty service I’ve received since I joined.
Again no one should call me regarding this issue anymore
Again no one should call me regarding this issue anymore