Poor service

I have trying to have fibre installed for months but they just don't come to the party.

I continuously get mails and sms saying line is not active and will only be active within 3-6 months. I called Vumatel and the line is active and according to other service providers the Vuma line is active. So I cant understand why Supersonic can't just install but waste time sending irrelevant mails and SMS's. Just makes me want to take up a service elsewhere.