Poor Service

Dear Supersonic,

I wish I could give a negative star—one star is too generous.

I am writing to express my deep dissatisfaction with the service I have received. I initiated a WhatsApp call at 08:00, but did not receive a response from a human representative until 13:30. When I was unable to reply with the requested information within 25 minutes, the call was closed, forcing me to start the process over. This is unacceptable.

Furthermore, I endured a 3-hour wait on the phone, only to be connected with a representative who was unable to assist me effectively.

In light of these ongoing issues, I respectfully request that MTN, as the fibre owner, release the fibre contract with Supersonic so that my line can be made available to all resellers.