RS
Ropesh S

1 reviews | Active since Mar 2020

26 Apr 2021, 18:51

POOR POOR service delivery

This is the worst company to deal with order fiber with them in 28 February fiber was installed only on the 23/04/2021....after countless of calls an emails... After the installation it's been over 72 hours nothing as been activated after numerous of calls still nothing the customer service doesn't know what's happing and is absolutely rude with no customer service experience what so ever. Please guys rather choose a better ISP supersonic is only her to take your money an give you countless of problems.

0
Replies (5)
Supersonic
Supersonic 's reply27 Apr 2021, 11:42
Official
Good day Ropesh,

Our sincere apologies for the delay in getting your service up and running. We have escalated the issue to our connectivity manager to attend to as a matter of urgency.

Kind regards

Patience


RS
Ropesh S's update28 Apr 2021, 21:59
Reviewer Update
So it's been day 6 contacted supersonic about 3 to 4 times each day trying to a understand why isn't my fiber activated and eveytime I did call in the agents didn't have any customer experience didn't help in anyway.... I asked to speak to a team leader or campaign Manger due to each time I called I didn't get any assistance so I asked for the Manger they advised me the Manger Gershwyn Pillay is in a meeting an will not be able to come in the line I called numerous times an the same out come his busy.... How do you guys run a business is there no rules an regulations how do you employ people that as no customer experience instead of helping the customers these guys make you feel dumb an like we don't have rights being a customer now days..... Really this is my worst experience never received a call or email regarding my issue no one know why I'm not activated first it takes 24 hours then 72 hours now 7 to 15 working days thats not whats prompted on the sights this is a ********** company that's my feeling towards them.
RS
Ropesh S's update28 Apr 2021, 22:02
Reviewer Update
Patients you of no help advised me that you sorry an escalated the matter as urgent... Lady still nothing as been done you guys are hopeless
RS
Ropesh S's update16 Jun 2021, 00:05
Reviewer Update
It's been over 5 months an still no fiber connected and my money hasnt been returned I rep**** to this this and up till today not even one phone call from this company I really need help can any one from the public advise me on how to move forward
RS
Ropesh S's update30 Jun 2021, 21:49
Reviewer Update
Month 6 nothing as been done to help this is a ********** company no one knows where my money is or why I'm not activated for so long its sad