Poor poor service

I signed up for fiber with Supersonic. They installed and left me with no internet connection. They said they logged a call and the agent left. I followed up on that call for weeks with zero assistance from them. The router was just sitting there with no internet. Month end they debit my bank account but my internet was still not connected I reversed it and blocked further debit till they can give me connectivity. They failed to do so. Nobody called I kept calling and dealing with clueless call center staff who sent me from pillar to post.

At this point I decided to get another provider. I got VUMA to give me fiber and I've been using it ever since. I packed away Super Sonics dead router till the day they sent someone to collect it.

Now I'm receiving emails and calls from devt collectors saying I owe Supersonic R5000. What exactly am I paying for when I never got to use their internet for a single day.

These people need to remove this debt from my name asap as I don't owe them anything as they have not rendered the service I was trying to buy from them.

I have been happily using Vuma for over a year while their dead router was rotting in the box.