JG
Jacob G
1 reviews | Active since May 2018
24 Jun 2021, 07:42
Poor Pathetic Service
My service started working on the 4th of June and today 24 June 2021 it has stopped working. When I logged into the portal It as saying I owe R445, yet I have been using the service for 20days. It took more than 2 weeks for you guys resolve a network issue. And during this time they assured me that billing will only start after the issue has been resolved. Not even an email, sms notification was sent for billing.
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
24 Jun 2021, 13:03Good day, Jacob G, Thank you for reaching out to Supersonic. We apologize for the frustration caused please note that I am looking into your account and I will provide feedback as soon as possible.
Regards
Joshua
Regards
Joshua
Supersonic 's reply24 Jun 2021, 13:03
Official
Good day, Jacob G, Thank you for reaching out to Supersonic. We apologize for the frustration caused please note that I am looking into your account and I will provide feedback as soon as possible.
Regards
Joshua
Regards
Joshua
JG
Jacob G's updateReviewer Update
25 Jun 2021, 07:09My first payment was on the 18th of May and the service started working on the 4th so how do I pay for another invoice when 28 days has not elapsed.
There was a ticket ( ISP-477320) that was opened on the 27th May as I did not have internet access. And your team even told me that billing will only start after the ticket was resolved.
There was a ticket ( ISP-477320) that was opened on the 27th May as I did not have internet access. And your team even told me that billing will only start after the ticket was resolved.
JG
Jacob G's update25 Jun 2021, 07:09
Reviewer Update
My first payment was on the 18th of May and the service started working on the 4th so how do I pay for another invoice when 28 days has not elapsed.
There was a ticket ( ISP-477320) that was opened on the 27th May as I did not have internet access. And your team even told me that billing will only start after the ticket was resolved.
There was a ticket ( ISP-477320) that was opened on the 27th May as I did not have internet access. And your team even told me that billing will only start after the ticket was resolved.
JG
Jacob G's updateReviewer Update
25 Jun 2021, 07:19Due to these hiccup I have written to the ISPA and request number #4012 logged and I have asked for a cancellation request for account no S*** to which you have not rep**** yet. I will continue using my DSL line which has not given me hustle to date.
JG
Jacob G's update25 Jun 2021, 07:19
Reviewer Update
Due to these hiccup I have written to the ISPA and request number #4012 logged and I have asked for a cancellation request for account no S*** to which you have not rep**** yet. I will continue using my DSL line which has not given me hustle to date.