Poor onboading

The experience with Supersonic has unfortunately been unpleasent. It appears one always needs to call for any progress to actually happen. Well, progress is a relative term I guess if what then transpired (or should I say did NOT transpire) is fit in the "progress" category.

Eventually, despite being promised that I would be contacted for an appointment, non of this has materialised. What ever happened to "under promise, over deliver". Maybe they should set a realistic SLA (by their standards)

If the service levels are this extreamly poor to onboard a client, how much worse does it get then to be serviced once one has actually gone through with this disastrous onboarding?

Not so Supersonic experience