Poor network, poor technical service, avoid like the plague

For months now Supersonic ISP's International connectivity (I have MTN Fibre) has been terrible. The performance is degraded to the point where sites do not open and online gaming is impossible. The service essentially breaks down daily during busy times.

There is no online portal available to show known issues of faults. Most ISP have this, even the smallest ones. Supersonic provides no disclosure of know problems or tracking of their resolution progress.

Customer service agents are prompt to respond, log a call and HIDE THE CONVERSATION. Your are requested to DM to chat privately. This is how the company operates. Buyer beware! Check their ratings, the complaints logged and their twitter account. I do not understand how they continue to function.

After numerous complaints I logged CAS-903200-G9Q3K7 on 21 Nov to fight this battle once and for all. I have been collecting and provided technical evidence and also requested technical support engineer to contact me. I have not been contacted 10 working days later and even following escalation. I have seen no evidence that the company even employs engineers. I have no confirmation that an engineer has actually worked on this case. When I escalate the customer support adds a comment to the case record. A one way flow of communication.

This is bad for my sanity.