Poor migration process ongoing part Two...will i ever get fibre..stay tuned on supersonic adventures

App**** to migrate from Fixed LTE to Fibre with Supersonic.Received no order reference number just an sms say order take 14 working days...when it came close to the 14 working days i had to call in to push the order...octotel called few minutes afterwards an booked appointment for next day an ONT installed hats off to them professional to the point unlike supersonic..wh i confirmed with Supersonic agent will there router be installed after Octotel done they said yes...after installation no supersonic tech came out...had to follow up with supersonic an they used there normal were sorry template as there own agents failed to mention the correct process...few days later finally got an was told they coming to install router on the 10th at 11am...waited for there tech and no one pitched....had to follow up with supersonic once more myself as i know at this point they dont do follow ups...they used the sorry template again...they dont know why tech did not come...and they cant get hold of that tech...now im told today i will get a call but i kind of feel it not going to happen....please please i beg you guys i just need the router.....An another concern is my billing i was told once the fibre working, my fixed lte will stop and the bill will be adjusted...i know this fibre service is has no SLA but it does not mean your order process should be this bad..at this point it a joke to me...please dont use the sorry template again it loses it charm.