OA
Oluwafisayo A
1 reviews | Active since Dec 2020
05 Sept 2022, 16:12
Poor internet connection
Poor internet connection
The customer care line picks up the call but never speaks ans you can hear them discussing.
I have been have internet issues for 3 weeks and i have to troubleshoot everytime for it ti work for only 10min and stop again.
It only work properly between 11pm and 8am.
When someone picks up and i was told Themba will call back but never got any call. I can not attend my online classes cos of internet issues and it is affecting my studies.
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
05 Sept 2022, 17:54Good Day Oluwafisayo,
We're sad to hear that you're having issues with our service and we know how frustrating this must be for you. Your message is with the right team.
I will look into the matter and provide you with feedback.
Kind Regards,
Supersonic Fibre Team
We're sad to hear that you're having issues with our service and we know how frustrating this must be for you. Your message is with the right team.
I will look into the matter and provide you with feedback.
Kind Regards,
Supersonic Fibre Team
Supersonic 's reply05 Sept 2022, 17:54
Official
Good Day Oluwafisayo,
We're sad to hear that you're having issues with our service and we know how frustrating this must be for you. Your message is with the right team.
I will look into the matter and provide you with feedback.
Kind Regards,
Supersonic Fibre Team
We're sad to hear that you're having issues with our service and we know how frustrating this must be for you. Your message is with the right team.
I will look into the matter and provide you with feedback.
Kind Regards,
Supersonic Fibre Team
OA
Oluwafisayo A's updateReviewer Update
03 Oct 2022, 10:22I am still waiting for someone to contact me..
I have cancelled since the 13th of August but i got an invoice to pay full amount of which i will not pay.. i will disconnect the service once it is the 13th of September.
I have cancelled since the 13th of August but i got an invoice to pay full amount of which i will not pay.. i will disconnect the service once it is the 13th of September.
OA
Oluwafisayo A's update03 Oct 2022, 10:22
Reviewer Update
I am still waiting for someone to contact me..
I have cancelled since the 13th of August but i got an invoice to pay full amount of which i will not pay.. i will disconnect the service once it is the 13th of September.
I have cancelled since the 13th of August but i got an invoice to pay full amount of which i will not pay.. i will disconnect the service once it is the 13th of September.