MT
Molete T
1 reviews | Active since Jul 2020
16 Jul 2022, 17:35
Poor Fibre service from Supersonic
I reported my Fibre yesterday and I am still awaiting Vumatel to come fix it. Why is Supersonic not holding Vumatel accountable as they are the ones who have a service level agreement with them? Yesterday they were next door and they refused to listen to me and now I have logged a call they are not coming! Sies!!! 🤮
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
16 Jul 2022, 18:05Good day Molete, thank you for reaching out to Supersonic, we do apologize for this. Could you kindly send us a direct message with your query along with your personal details so we can access your account and do the necessary follow ups to this regard. Many thanks, The Supersonic Team
Supersonic 's reply16 Jul 2022, 18:05
Official
Good day Molete, thank you for reaching out to Supersonic, we do apologize for this. Could you kindly send us a direct message with your query along with your personal details so we can access your account and do the necessary follow ups to this regard. Many thanks, The Supersonic Team
MT
Molete T's updateReviewer Update
16 Jul 2022, 19:06Sent to Supersonic number!
MT
Molete T's update16 Jul 2022, 19:06
Reviewer Update
Sent to Supersonic number!
MT
Molete T's updateReviewer Update
19 Jul 2022, 12:26Yes i am back online after I had complained. The sad part is that the issue took less than five minutes to locate and fix! Always remember to treat your customer as if he is a new customer!
MT
Molete T's update19 Jul 2022, 12:26
Reviewer Update
Yes i am back online after I had complained. The sad part is that the issue took less than five minutes to locate and fix! Always remember to treat your customer as if he is a new customer!