Poor fibre internet provider

Been without internet since Monday 16 March 2026. Lodged a support ticket on 17 March 2026 didn't get any feedback from Supersonic. Phoned them on Friday the 20th of March 2026 to follow up on the support ticket only then did one of their sub-contractors contact me to arrange a technician to come fix our internet on Saturday 21 March @ 15:30, technician never showed up on Saturday, said they will come on Sunday the 22nd of March at 09:30, technician didn't show up once again I started following up at 10:00 on Sunday the 22nd the technician was then only on his way. Technician showed up on the 22nd fixed the line tested it and said everything was fine I just have to ask Supersonic to reactivate the line. Phoned Supersonic on Monday 23rd of March to activate the line, call centre agent said line shows active and online. Internet is still not working. Phoned Supersonic again just to be told I have to log another support ticket for a technician to be sent out again... Paying for internet which you don't have with poor customer service