Poor Fiber Connection

Item: Supersonic
Rating: 1

Poor customer service and poor fiber connection, it’s been 3 days without connection and their quick to bill you but to fix the issue their too slow, friendly warning rather pay more for fiber and get good quality then pay cheap and get cheap quality

Helpful (0)

Replies (3)

Supersonic 's replyOfficial

04 Nov 2019, 12:43

Good afternoon Fikile,

Please note that your issue has been escalated, and a senior agent will be in touch with you shortly.

Regards,
The Supersonic Team

Supersonic 's reply04 Nov 2019, 12:43

Official

Good afternoon Fikile,

Please note that your issue has been escalated, and a senior agent will be in touch with you shortly.

Regards,
The Supersonic Team

's updateReviewer Update

04 Nov 2019, 13:06

I have requested a call since morning from your “WhatsApp” chat but no 1 has called back or rep**** shocking how quick y’all reply here. I called in the morning till my airtime ran out as there was a que... now u saying a senior agent will call and I have not even received that call. I want to lay a complaint about this whole mess, I have spent over R300 buying data since Saturday and no 1 will reimburse me for that right ???? my airtime I’ve spent calling you guys and SADV

's update04 Nov 2019, 13:06

Reviewer Update

's updateReviewer Update

04 Nov 2019, 13:07

Your service is appalling shame ????????????????????

's update04 Nov 2019, 13:07

Reviewer Update

Your service is appalling shame ????????????????????