Poor Customers Service

For a business that operates in a telecommunication. Your lack of efficiency and communication is very disheartening. When we subscribed to your Fiber Network Operation you introduced your produced your product as the top standing service that provide efficient responsive to network. But as customers when we log a technical issue. Your turn Around Time is beyond 72 hours, with no courtesy to return our call, not follow up on the log ticket. They will take you from one consultant to the next with less mindful courtesy that you are using your own resources to try and get tour issues sorted.

Your provide a very terrible service for a provider that is in the telecommunication industry. I have logged a tick on the 12th of December 2025 and still no response to date. I'm really disappointed on choosing your subscription.