Poor customer service - still unresolved

Hello Peter

I am grossly disappointed and affected by the lack of consideration from Supersonic as my main means of internet connection. Firstly, it is no secret that most of us are working from home so any disruption in connectivity is very costly to productivity and performance at work. Secondly, it is also no secret that the price of data is way higher than what I pay for the Supersonic service.

I logged my query on Saturday, the 6th of March. I was promised a call from technicians and to date no one has bothered to give me answers. I have been calling multiple times daily and each time I’m told the same thing. No one follows up, no calls are made to communicate what is happening and it seems the agents are not too keen on following up on the matter further other than to say an email was sent to escalate.

This is type of response at a time when we rely on this service for our wellbeing is totally unacceptable and I thought to put it on a public platform in case other customers are being treated with the same disregard.