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Cynthia C
1 reviews | Active since Feb 2022
12 Jul 2023, 10:26
POOR CUSTOMER SERVICE - REFUSED TO REMOVED FIBRE BOX PLACED NEXT TO A FITTED HOTPLATE STOVE
SECURITY RISK!!! I sent many emails to Supersonic and Open Serve since April 2023 to alert them that the ONT/ Fibre box in my house was placed next to a hotplate stove. I am no technician but this could cause overheating for their equipment; it looks and feels dangerous and also untidy.
They argued that they cannot move the box and it has to be a new order; they wanted to charge extra despite that I am a new client and did not approve placing a router next to the stove.
I am considering switching service providers and I wouldn't recommend them based on the fact that SUPERSONIC DOES NOT PRIORITISE THEIR CLIENT'S SAFETY. I do know which standard of engineering this is but I repeat it is UNSAFE!!!
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Replies (2)
Supersonic 's replyOfficial
12 Jul 2023, 10:34Good day. We have confirmation that you have been contacted and are being assisted y one of our agents . Have a good day.
Supersonic 's reply12 Jul 2023, 10:34
Official
Good day. We have confirmation that you have been contacted and are being assisted y one of our agents . Have a good day.
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Cynthia C's updateReviewer Update
12 Jul 2023, 10:39Dear Supersonic,
Yes, Ms Nkosingiphile phoned. However, it is extremely disappointing that it took you a bad review on Hello Peter and Google for them to address my query, which I have flagged since April. You can do better than this.
Yes, Ms Nkosingiphile phoned. However, it is extremely disappointing that it took you a bad review on Hello Peter and Google for them to address my query, which I have flagged since April. You can do better than this.
I WILL BE SHARING PROGRESS WITH THE HELLO PETER COMMUNITY REGARDING HOW THIS IS RESOLVED BY YOUR COMPANY.
Regards,
Cynthia.
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Cynthia C's update12 Jul 2023, 10:39
Reviewer Update
Dear Supersonic,
Yes, Ms Nkosingiphile phoned. However, it is extremely disappointing that it took you a bad review on Hello Peter and Google for them to address my query, which I have flagged since April. You can do better than this.
Yes, Ms Nkosingiphile phoned. However, it is extremely disappointing that it took you a bad review on Hello Peter and Google for them to address my query, which I have flagged since April. You can do better than this.
I WILL BE SHARING PROGRESS WITH THE HELLO PETER COMMUNITY REGARDING HOW THIS IS RESOLVED BY YOUR COMPANY.
Regards,
Cynthia.