SL
Sihle L
1 reviews | Active since Mar 2015
15 Nov 2021, 19:20
Poor customer service / poor network
Supersonic can’t spell customer service, I logged a call last week Wednesday about poor internet connection with maximum download speed of 4Mbps. No feedback since then I call for update every other day and I get put on hold for 20 minutes and then the call drops and they don’t bother to call back
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Supersonic 's replyOfficial
15 Nov 2021, 19:50Good afternoon Sihle
Thank you for reaching out to Supersonic Fibre. I see that you are having issues with your connection and I sincerely apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic Fibre. I see that you are having issues with your connection and I sincerely apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Best regards,
Supersonic 's reply15 Nov 2021, 19:50
Official
Good afternoon Sihle
Thank you for reaching out to Supersonic Fibre. I see that you are having issues with your connection and I sincerely apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic Fibre. I see that you are having issues with your connection and I sincerely apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Best regards,