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MN
Mark N

1 reviews | Active since Dec 2023

05 Dec 2023, 13:53

Poor customer service overcharge without explanation on their own products/services

I have been a customer since September 2019. I have been paying R847 pm for a 20/20Mbps service only to find out that a 50/50Mbps service costs R695. I request a "downgrade" to save costs and I am advised that for the first 3 months I will pay R498pm thereafter R695. Month 1 I am charged R498. Month 2 I am charged R847 again. I try to contact the support and I am advised that I have been charged an "upgrade fee". I waited over an hour on the Whatsapp chat for a response, the chat closed 5min after while I was driving unable to respond. I have tried to call the client care number and when one selects "3" for billing as per the voice prompt there is a response that I have selected an incorrect options. The customer care is non existent in this organization.

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Replies (2)
Supersonic
Supersonic 's reply05 Dec 2023, 14:17
Official
Good day, thank you for contacting Supersonic. We apologize for the inconvenience we will contact you shortly.
MN
Mark N's update20 Dec 2023, 10:00
Reviewer Update
This is an absolute joke reply. I was already on a 50/50 line according to your agent. I had signed up for 20/20mbps and when I questioned why I was paying R845 for a 20/20 line which you advertise for R399 I was told I’m getting a 50/50 line as if that justified the overcharge. Now you are telling me I “upgraded” the line to a lower charge for the same speed?