MC
Modiehi C

1 reviews | Active since Jun 2024

04 Jun 2024, 12:33

Poor customer service, ****mers.........

I have had the worst service from supersonic customer service team, they do not reply to any of my calls,or emails even whatsapp- unacceptable and frustrating

I have been trying for the past month to get my internet connected but no such luck,up until today.

I have paid my services using the account number they provided on my invoice,in-case they don't debit my account. I even emailed them proof of payments no one gets back to me, still my account is not updated when I check monthly invoices they send.

I have paid last week and still awaiting to be connected,

Is supersonic ****ming people, invoice goes up every month even if you've paid and not connected to the internet. Is it ran by immatures?

I’m at the point of canceling my services with them but I can't get hold of them,why pay but can't get services from them.

0
Replies (1)
Supersonic
Supersonic 's reply06 Jun 2024, 08:54
Official
Good day,  Modiehi,
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
Kindly reply privately with your ID number so we can assist you promptly.
Kind regards,
AM