Poor Customer Service from MTN/Supersonic Home Fibre

I app**** for home fibre Internet connection via MTN on 29 July and received confirmation of the order on 2 Aug from Supersonic. To date, nobody has contacted me about date of installation of services. If you call the enquiry number listed on the website, you are put into an automated queue which defaults to asking you to communicate via the whatsapp number, as no human answers the phone. When ai tried the whatsapp number, after the initial selections of choices, it transfers you to the "next available agent". Then, nothing happens. Four hours later, some robot or person responds by asking me additional questions, obviously, I was engaged in other matters and did.not.see the message. Five.minutes later, an automated whatsapp.message tells.me that sincenI have not responded, they take it my query was resolved. And to date, I have had no other response from Supersonic. Is this what customer service has become.now, where you are.only communicating with an AI bot that does.not know the client's desires? I wish I could just cancel Supersonic. If this initial interaction with them and MTN is this poor, what will happen of there are other fibre queries laternon during the contract period. Absolutely disappointed in MTN and Supersonic.