AG
A G
1 reviews | Active since Jul 2020
11 Aug 2020, 16:00
Poor Customer service
I have not had internet connection since the 7th of Aug, I have called on numerous times, where I was told I will be contacted, but nothing productive comes from it, last night the technician tells me they will have to send someone but I have not had feedback from them since. I called in 3 times today and was told someone will call me. Why is your customer service so horrible, seeing from your rating of 1.3 on Google, I would have expected Supersonic to atleast try for better customer service. It's pointless calling in, what else can I do to get my internet connection up and running? This is frustrating
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
12 Aug 2020, 08:49Hello A,
Sorry to see that you have struggled to get assistance. Kindly note that I have escalated your complaint and an agent will be in touch as soon as possible to assist.
Regards,
Sandra
Sorry to see that you have struggled to get assistance. Kindly note that I have escalated your complaint and an agent will be in touch as soon as possible to assist.
Regards,
Sandra
Supersonic 's reply12 Aug 2020, 08:49
Official
Hello A,
Sorry to see that you have struggled to get assistance. Kindly note that I have escalated your complaint and an agent will be in touch as soon as possible to assist.
Regards,
Sandra
Sorry to see that you have struggled to get assistance. Kindly note that I have escalated your complaint and an agent will be in touch as soon as possible to assist.
Regards,
Sandra
AG
A G's updateReviewer Update
12 Aug 2020, 15:56I am confused and surprised, I did not provide my details for you to contact me, however please see my details provided below. Its like no one at supersonic knows whats going on, on the 7th I was told it will take 24 hours, on the 8th I was told to reset the router and follow instructions given, on the 9th & 10th I was told a technician needs to check and a call was logged, yesterday I was told because the previous home owner cancelled their account that is why my internet was cut off and will now take 48 hours. this cancellation was requested in June for the end of July. Your technician came to set up my account on the 29th of June. So I am baffled at how is it that no one person I spoke to could give me 1 answer and fix this damn problem? I hope you are not going to bill me for a whole month! In-between all this I was constantly told someone will contact me, a case is logged, a technician will call, and being transferred from 1 person to another.
AG
A G's update12 Aug 2020, 15:56
Reviewer Update
I am confused and surprised, I did not provide my details for you to contact me, however please see my details provided below. Its like no one at supersonic knows whats going on, on the 7th I was told it will take 24 hours, on the 8th I was told to reset the router and follow instructions given, on the 9th & 10th I was told a technician needs to check and a call was logged, yesterday I was told because the previous home owner cancelled their account that is why my internet was cut off and will now take 48 hours. this cancellation was requested in June for the end of July. Your technician came to set up my account on the 29th of June. So I am baffled at how is it that no one person I spoke to could give me 1 answer and fix this damn problem? I hope you are not going to bill me for a whole month! In-between all this I was constantly told someone will contact me, a case is logged, a technician will call, and being transferred from 1 person to another.
AG
A G's updateReviewer Update
13 Aug 2020, 12:49When are you guys going to contact me? Do I need to cancel and find another service provider? I HAVE BEEN WAITING FOR YOU GUYS TO DO YOUR JOB AND CONTACT ME !!!! HOW LONG WILL IT TAKE?????????
AG
A G's update13 Aug 2020, 12:49
Reviewer Update
When are you guys going to contact me? Do I need to cancel and find another service provider? I HAVE BEEN WAITING FOR YOU GUYS TO DO YOUR JOB AND CONTACT ME !!!! HOW LONG WILL IT TAKE?????????